I hate Telus. I hate Telus. I hate Telus. Why is this such a big deal to get them to understand what I want? When I call you and need your help I would like to speak with someone who can actually speak proper English to me. Is this so much to ask for? I don't appreciate when you mumble all of your words when you ask me questions. Oh, and my name is not James Taylor, It's not Taylor Jamison. I just told you, very clearly may I add, that my first name is TAYLOR, and last name JAMES. I even spelt it out for you....twice.